Employee Spotlight: Eric Newhouse

About Me: I’m a Kauai native now residing on the island of Oahu. I’ve held a passion for computers ever since I was a kid with my family’s Macintosh Performa and Windows 98 PC. I originally combined that passion for computers with my love for art and set out on an initial career in graphic design. It was a nice, balanced split between my left and right brain, until my left brain took over and eventually led me into the IT world.

I now have almost nine years of experience in IT, with roles ranging from application administrator to service desk manager, and I love every minute of it. I find the biggest satisfaction in helping users solve their problems, whether it be something that’s not working as it should, or a process that can be made more efficient, giving the user peace of mind and more time in their day.

I’m excited to advance my career in IT with my Centralized Services Manager role at Indevtech, utilizing an array of tools to monitor and deliver a proactive approach to the security and compliance needs of our clientele.

About my role at Indevtech:

As Centralized Services Manager, I oversee Indevtech’s suite of backend services and systems that enable us to centrally deliver on our promise of world-class security and productivity at scale across our client base. If I am doing my job right, you won’t even know I’m there, but you are reaping the benefits of my work every day through higher performance and efficiency, and reduced cybersecurity risk.

In the past 5 years or so, Centralized Services has become the nerve hub of the security-first MSP, since 90% of our tool stack is now entirely focused on cybersecurity. My role has evolved from monitoring and maintaining systems to being responsible for our entire suite of security products and platforms. Keeping our thousands of endpoints safe and secure 24/7 is our primary goal.