Login 
Contact us today!
(808) 529-4605

Indevtech Blog

Indevtech has been serving the Honolulu area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

When Investigating the Root Cause of an IT Issue, Remember to Check Company Policy

When Investigating the Root Cause of an IT Issue, Remember to Check Company Policy

Downtime is something that no business wants to imagine, but it’s something that is practically inevitable if you don’t prepare for it. You’ll be forced to wonder how long it will take to get back in business, but how this problem occurred is also important to discuss. Understanding how IT downtime occurs within your organization is the first step toward making sure that it can’t happen again.

It’s clear that being able to diagnose IT problems is a great asset to your organization since the issue will be identified and resolved in a timely manner. This information can help you keep issues to a minimum moving forward. The act of getting to the bottom of a problem is called a root cause analysis. An analysis of this variety focuses on basic troubleshooting practices, which begin by looking at the functionality and performance of your technology infrastructure. Since networks typically expand and become more complex over time, your root cause analysis will only grow more challenging to pull off.

Let’s consider how much work goes into performing a root cause analysis for a small business with only one server and a few workstations, compared to a larger organization that implements more advanced solutions such as desktop virtualization or cloud computing. Chances are that finding the root of a problem for a larger business will be more of a problem, as there is simply more ground to cover than with a smaller organization. Plus, ensuring the quality and accuracy of your root cause analysis will be more challenging without an IT expert on-hand to oversee the process.

In these situations, it’s also important to involve IT in the decision-making process when upper-level executives are making technology-related choices. Since IT outages often extend much farther than simple equipment malfunctions, the problem area is frequently a poor IT policy--something that a trained IT professional will be able to identify and resolve as the need arises.

Even something as simple as a hardware replacement policy could be a problem if it’s not up to the requisite standards. Any good IT technician knows that hardware cannot and will not last forever and that it will start to show signs of degradation. Therefore, the need to replace technology before it breaks down and hampers progress is of the utmost importance, so as to avoid data loss and the expensive unexpected costs of replacing servers, workstations, and other major components. If these solutions are being monitored properly by trained technicians, chances are that they will see the problem and address it before it becomes a major concern.

A proper IT technician can identify and resolve the issues on your network so that they don’t grow too large and become major problems. Unfortunately, smaller organizations with less flexible budgets often can’t support this proactive maintenance in house. In situations like this, Indevtech is glad to help with our managed IT services. We can monitor your network and minimize the damage that your organization experiences from hardware failures, downtime, and data loss. To learn more, reach out to us at (808) 529-4605.

Sign Up For Our Newsletter

  • Company Name *
  • First Name *
  • Last Name *

      Request a Consultation

      Request a
      Network Consultation

      How secure is your IT infrastructure?
      Let us evaluate it for you!

      Contact Us!

      Free Consultation
       

      Tag Cloud

      Security Tip of the Week Privacy Best Practices Technology Cloud Hackers Business Computing Backup Windows 10 Google Software Microsoft Smartphones Malware Productivity Hosted Solutions Disaster Recovery Efficiency Internet Mobile Devices Business Browser Innovation Ransomware Business Continuity Network Security Hardware Data Computer Office Email VoIP User Tips Miscellaneous Cybercrime Managed IT Services Alert Telephone Systems Chrome Automation Windows Business Management Outsourced IT Android Upgrade Quick Tips communications Productivity Data Backup Smartphone App Law Enforcement Collaboration Social Engineering Office Tips Computers Save Money Social Media IT Services Virtualization Small Business Server Health Operating System Network Wi-Fi History Remote Computing Spam Bring Your Own Device Managed IT Services How To Cybersecurity Passwords Facebook Money Work/Life Balance Workplace Tips Artificial Intelligence Safety Google Drive Communication Password Marketing Data Recovery Office 365 Private Cloud HaaS Application Two-factor Authentication Cloud Computing Flexibility Mobile Device Management Managed Service Provider Windows 10 Router Data Breach Hacking Recovery Gmail Bandwidth Settings Avoiding Downtime Microsoft Office Data Security The Internet of Things Spam Blocking Mobility Retail BDR DDoS Apps Black Market Networking Battery Government Hiring/Firing Public Cloud IT Support Meetings Downtime Holiday Patch Management Data storage Data Storage Scam Word IT Management Mouse Internet Exlporer Robot Entertainment User Error Best Practice Wearable Technology Unsupported Software Budget Data Management Redundancy Phishing Physical Security Gadgets End of Support Fax Server Root Cause Analysis Training Comparison Supercomputer Troubleshooting Internet exploMicrosoft Conferencing Mobile Computing Vendor Management Lithium-ion battery Specifications Relocation HBO Big Data Emails NarrowBand Windows 10s Electronic Medical Records Advertising Telephony Techology People Remote Monitoring Data loss Charger Content Books Legal Business Intelligence Humor Outlook Current Events Uninterrupted Power Supply Wireless Technology Social Vulnerability Save Time Distributed Denial of Service Skype Mobile Office Update Internet of Things Biometrics Screen Mirroring SaaS Encryption Programming Audiobook Emergency Mobile Device Millennials Frequently Asked Questions Knowledge Cleaning Start Menu Chromecast Solid State Drive Education Computer Care Cast Notifications Video Games Workforce Excel Network Congestion Tech Support Tools Netflix Social Networking Audit Employer Employee Relationship Computing Infrastructure Hybrid Cloud eWaste Assessment Risk Management Scalability Telecommuting Apple IT solutions Tip of the week IT Consultant Shadow IT IT Support Computer Fan Computer Accessories Streaming Media Applications PDF Environment Google Docs Monitor Television Politics Transportation Instant Messaging Remote Work iPhone Windows Server 2008 Samsung Value FENG Bluetooth Users Information Technology Website Reputation Maintenance IT Plan Public Computer Keyboard Benefits Windows 7 Leadership Managed IT Going Green Virtual Reality Voice over Internet Protocol Customers Experience Firewall Files Flash Employer-Employee Relationship Sports Botnet Laptop Customer Relationship Management OneNote Worker Worker Commute Wireless Multi-Factor Security Software Tips Automobile Music Smart Technology Search VPN Travel Touchpad Customer Service Rootkit Running Cable Trending Shortcut BYOD IBM USB Two Factor Authentication How to Sync webinar YouTube Webinar IT solutions WiFi Thank You Congratulations CrashOverride Saving Money
      QR-Code